Understand how to set and manage performance standards in a team environment. This workshop looks at how to develop key performance indicators and standards and hold team members accountable for achieving them. Content also includes the role of timely coaching and feedback in improving employee and team performance.
Participants will develop a greater understanding of how to develop and communicate expectations to employees.
- Identify causes of under performance
- Steps for dealing with performance issues
- Strategies to improve performance
- Coaching, training and mentoring to improve performance
- Personal Action Plan
Who should attend?
This program is suitable for new and emerging supervisors, leaders, managers and team leaders. The program is designed to provide participants with practical skills and improved confidence to manage and lead employees in the workplace.
The program is ideal for individuals who have not undertaken formal leadership or management training.