Having difficult conversations

COURSE CONTENT

One of the major causes of workplace issues is the tendency to avoid difficult conversations or providing others with constructive criticism/negative feedback.

This workshop aims to provide supervisors, managers and leaders with the knowledge and skills to have difficult conversations in the workplace:

• Understanding the communication process
• Using empathy to adapt your message
• Feedback versus information
• Common mistakes when having difficult conversations
• Key steps to follow when having a difficult conversation
• Bullying versus performance management

Learning Outcomes

• Understand communication styles
• Adapting the message to suit the audience
• Increased confidence to address issues
• Structured approach to holding discussions
• A Personal Action Plan

Who should attend?

This course is designed for managers, team leaders and supervisors who are responsible for allocating work and supervising employees.