Having difficult conversations

Performance management and the art of feedback


One of the major causes of workplace issues is the tendency to avoid difficult conversations or providing others with constructive criticism/negative feedback.

This workshop aims to provide supervisors, managers and leaders with the knowledge and skills to have difficult conversations in the workplace:

  • Understanding the communication process
  • Using empathy to adapt your message
  • Feedback versus information
  • Common mistakes when having difficult conversations
  • Key steps to follow when having a difficult conversation
  • Bullying versus performance management


Learning Outcomes

  • Understand communication styles
  • Adapting the message to suit the audience
  • Increased confidence to address issues
  • Structured approach to holding discussions
  • A Personal Action Plan


Who should attend?

This course is designed for managers, team leaders and supervisors who are responsible for allocating work and supervising employees.

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Delivery Information

  • Duration: 2 hours
  • Locations: Calender Course - Hobart and Launceston
  • Contact training@tcci.com.au to discuss customised, on site or online delivery options.


  • $175 TCCI member
  • $260 non-member