This course focuses on maximising sales through identifying customer needs, and communicating effectively with customers. Participants will gain a greater understanding of fundamental sales techniques as well as strategies to enhance the customer experience.
This session provides a holistic approach to exceeding customer expectations in a service environment.
Participants will develop a greater understanding of customer behaviours through the use of listening techniques and phrases to better connect with & understand their customers.
Through identifying and understanding where the sale is, you will learn how to keep the momentum moving forward and create:
- Introduction to the sales Process
- Customer experience/perceptions
- Communicating with different styles
- Building the relationship
- Understanding customer needs
- Handling objections
- Closing the Sale
- Overcoming objections
- Product knowledge and features and benefits
Who should attend?
This course is designed for anyone working in a service environment where you are presenting and selling products or services.