Front Line / Supervisor

Customer Service and Sales Essentials

Maximise sales through identifying customer needs


This course focuses on maximising sales through identifying customer needs, and communicating effectively with customers. Participants will gain a greater understanding of fundamental sales techniques as well as strategies to enhance the customer experience.

This session provides a holistic approach to exceeding customer expectations in a service environment. 


Learning Outcomes

Participants will develop a greater understanding of customer behaviours through the use of listening techniques and phrases to better connect with & understand their customers.

Through identifying and understanding where the sale is, you will learn how to keep the momentum moving forward and create:

  • Introduction to the sales Process
  • Customer experience/perceptions
  • Communicating with different styles
  • Building the relationship
  • Understanding customer needs
  • Handling objections
  • Closing the Sale
  • Overcoming objections
  • Product knowledge and features and benefits


Who should attend?

This course is designed for anyone working in a service environment where you are presenting and selling products or services.

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Delivery Information

  • Duration: 3 hours
  • Locations: Calender Course - Hobart and Launceston
  • Contact training@tcci.com.au to discuss customised, on site or online delivery options.


  • $250 TCCI member
  • $375 non-member