Frontline / Supervisor
Delivery Information
- Duration: 3 hours
- Locations: Calender Course - Hobart and Launceston
- Contact training@tcci.com.au to discuss customised, on site or online delivery options.
Investment
- $250 TCCI member
- $375 non-member
Front Line / Supervisor
Customer Service and Sales Essentials
Maximise sales through identifying customer needs
COURSE CONTENT
This course focuses on maximising sales through identifying customer needs, and communicating effectively with customers. Participants will gain a greater understanding of fundamental sales techniques as well as strategies to enhance the customer experience.
This session provides a holistic approach to exceeding customer expectations in a service environment.
Learning Outcomes
Participants will develop a greater understanding of customer behaviours through the use of listening techniques and phrases to better connect with & understand their customers.
Through identifying and understanding where the sale is, you will learn how to keep the momentum moving forward and create:
- Introduction to the sales Process
- Customer experience/perceptions
- Communicating with different styles
- Building the relationship
- Understanding customer needs
- Handling objections
- Closing the Sale
- Overcoming objections
- Product knowledge and features and benefits
Who should attend?
This course is designed for anyone working in a service environment where you are presenting and selling products or services.
