Front Line / Supervisor

Conflict Resolution Essentials

Identify and manage conflict in the workplace


This workshop has been developed to assist individuals to better identify and manage conflict in the workplace.

It will take a close look at the following:

  • Causes of conflict
  • Conflict resolution styles
  • Manage negotiations to resolve conflict
  • Turning conflict into opportunity
  • Complaints resolution process


Learning Outcomes

  • A Personal Action Plan
  • Know and understand causes of conflict
  • Apply conflict resolution strategies
  • Greater confidence dealing with conflict in the workplace


Who should attend?

This course is designed for all people working in the ‘front line’ of business:

  • Sales people
  • Customer service staff 
  • Telephone enquiry staff
  • Receptionists
  • Personal assistants
  • Sales assistants
  • Field staff
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Delivery Information

  • Duration: 2 hours
  • Locations: Calender Course - Hobart and Launceston
  • Contact training@tcci.com.au to discuss customised, on site or online delivery options.


  • $175 TCCI member
  • $260 non-member