Frontline / Supervisor
Delivery Information
- Duration: 2 hours
- Locations: Calender Course - Hobart and Launceston
- Contact training@tcci.com.au to discuss customised, on site or online delivery options.
Investment
- $175 TCCI member
- $260 non-member
Front Line / Supervisor
Conflict Resolution Essentials
Identify and manage conflict in the workplace
COURSE CONTENT
This workshop has been developed to assist individuals to better identify and manage conflict in the workplace.
It will take a close look at the following:
- Causes of conflict
- Conflict resolution styles
- Manage negotiations to resolve conflict
- Turning conflict into opportunity
- Complaints resolution process
Learning Outcomes
- A Personal Action Plan
- Know and understand causes of conflict
- Apply conflict resolution strategies
- Greater confidence dealing with conflict in the workplace
Who should attend?
This course is designed for all people working in the ‘front line’ of business:
- Sales people
- Customer service staff
- Telephone enquiry staff
- Receptionists
- Personal assistants
- Sales assistants
- Field staff
