COURSE CONTENT
This workshop has been developed to assist individuals to better identify and manage conflict in the workplace.
It will take a close look at the following:
- Causes of conflict
- Conflict resolution styles
- Manage negotiations to resolve conflict
- Turning conflict into opportunity
- Complaints resolution process
Learning Outcomes
- A Personal Action Plan
- Know and understand causes of conflict
- Apply conflict resolution strategies
- Greater confidence dealing with conflict in the workplace
Who should attend?
This course is designed for all people working in the ‘front line’ of business:
- Sales people
- Customer service staff
- Telephone enquiry staff
- Receptionists
- Personal assistants
- Sales assistants
- Field staff