Front Line / Supervisor

Communication Essentials

Fundamental strategies for effective and professional communication


One of our most popular workshops, this workshop focuses on fundamental information for effective and professional communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations.

The workshop will also cover:

  • Communication Styles
  • Active listening and using your voice effectively 
  • Communication tips and techniques
  • Body language do’s and don’ts


Learning Outcomes

By the completion of this course the participant will be able to: 

  • Understand preferred communication methods 
  • Use common barriers and strategies to be more effective in communication 
  • Have greater confidence interacting with others 
  • Develop essential communication skills
  • A Personal Action Plan


Who should attend?

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

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Delivery Information

  • Duration: 2 hours
  • Locations: Calender Course - Hobart and Launceston
  • Contact training@tcci.com.au to discuss customised, on site or online delivery options.


  • $175 TCCI member
  • $260 non-member