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Front Line / Supervisor

Communication Essentials

Fundamental strategies for effective and professional communication

COURSE CONTENT

One of our most popular workshops, this workshop focuses on fundamental information for effective and professional communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations.

The workshop will also cover:

  • Communication Styles
  • Active listening and using your voice effectively 
  • Communication tips and techniques
  • Body language do’s and don’ts

 

Learning Outcomes

By the completion of this course the participant will be able to: 

  • Understand preferred communication methods 
  • Use common barriers and strategies to be more effective in communication 
  • Have greater confidence interacting with others 
  • Develop essential communication skills
  • A Personal Action Plan

 

Who should attend?

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

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Delivery Information

  • Duration: 2 hours
  • Locations: Calender Course - Hobart and Launceston
  • Contact training@tcci.com.au to discuss customised, on site or online delivery options.

Investment

  • $175 TCCI member
  • $260 non-member