Communication Essentials

COURSE CONTENT

One of our most popular workshops, this workshop focuses on fundamental information for effective and professional communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations.

The workshop will also cover:

• Communication Styles
• Active listening and using your voice effectively 
• Communication tips and techniques
• Body language do’s and don’ts

Learning Outcomes

By the completion of this course the participant will be able to: 

• Understand preferred communication methods 
• Use common barriers and strategies to be more effective in communication 
• Have greater confidence interacting with others 
• Develop essential communication skills
• A Personal Action Plan

Who should attend?

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.