Frontline / Supervisor
- Duration: 5 hours
- Locations: Calender Course - Hobart and Launceston
- Contact email@example.com to discuss customised, on site or online delivery options.
- $395 TCCI member
- $595 non-member
This workshop focuses on the foundations of effective and professional communication and conflict resolution techniques. Combining two of our most popular courses, Communication Essentials and Conflict Resolution Essentials, participants will develop a strong understanding of how effective communication can potentially avoid conflict situations but also how to manage conflict when it arises.
The workshop will also cover:
By the completion of this course the participant will be able to:
This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.