COURSE CONTENT
One of our most popular workshops, this workshop focuses on fundamental information for effective and professional communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations.
The workshop will also cover:
- Active listening and using your voice effectively
- Communication tips and techniques
- Body language do’s and don’ts
- Dealing with difficult clients and conflict resolution
- Negotiation and compromise
- Problem solving techniques
- Developing a personal action plan
Learning Outcomes
By the completion of this course the participant will be able to:
- Understand preferred communication methods
- Know and understand causes of conflict and conflict resolution methods
- More positively manage their own behaviour
- Identify and demonstrate effective telephone techniques
- Demonstrate professional methods of answering the telephone and transferring calls
- Recognise and manage difficult calls
- Develop essential communication skills
Who should attend
This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.