Communicate with Influence

Effective communication techniques and active listening


One of our most popular workshops, this workshop focuses on fundamental information for effective and professional communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations. 

The workshop will also cover:

  • Active listening and using your voice effectively
  • Communication tips and techniques
  • Body language do’s and don’ts
  • Dealing with difficult clients and conflict resolution
  • Negotiation and compromise
  • Problem solving techniques
  • Developing a personal action plan


Learning Outcomes

By the completion of this course the participant will be able to:

  • Understand preferred communication methods
  • Know and understand causes of conflict and conflict resolution methods
  • More positively manage their own behaviour
  • Identify and demonstrate effective telephone techniques
  • Demonstrate professional methods of answering the telephone and transferring calls
  • Recognise and manage difficult calls
  • Develop essential communication skills


Who should attend

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

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Delivery Information

  • Duration: 3 hours
  • Locations: Calender Course - Hobart and Launceston
  • Contact training@tcci.com.au to discuss customised, on site or online delivery options.


  • $350 TCCI member
  • $525 non-member