Communicate with Influence

COURSE CONTENT

One of our most popular workshops, this workshop focuses on fundamental information for effective and professional communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations. 

The workshop will also cover:

• Active listening and using your voice effectively
• Communication tips and techniques
• Body language do’s and don’ts
• Dealing with difficult clients and conflict resolution
• Negotiation and compromise
• Problem solving techniques
• Developing a personal action plan

Learning Outcomes

By the completion of this course the participant will be able to:

• Understand preferred communication methods
• Know and understand causes of conflict and conflict resolution methods
• More positively manage their own behaviour
• Identify and demonstrate effective telephone techniques
• Demonstrate professional methods of answering the telephone and transferring calls
• Recognise and manage difficult calls
• Develop essential communication skills

Who should attend

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.