New and Emerging Leadership Development Program
This series of workshops has been designed in consultation with industry. The series is designed to allow participants to gain an understanding of how to lead others in the workplace.
Workshop topics have been selected based on identified development needs for new and emerging supervisors, team leaders and those in a position that oversees others. Participants will have the opportunity to access individual support to assist implementation of workshop content as part of the series.
Delivery Information
Duration: 2-3 hours per workshop
Investment
Member rate: whole series for $990
Non-member: whole series for $1490
Workshop 1 : Communicate with INFLUENCE
COURSE CONTENT
This workshop focuses on key aspects of effective and professional communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict and diffuse conflict situations.
The workshop will also cover:
- Communication tips and techniques for leaders
- Understanding how others perceive you
- Dealing with difficult situations, people, and conflict resolution strategies
- Strategies to resolve communication differences and problems
- Development a personal action plan
Learning Outcomes
By the completion of this course the participant will be able to:
- Understand preferred communication methods
- Know and understand causes of conflict and conflict resolution methods
- More positively manage own behaviour
- Recognise and manage difficult interpersonal situations
- Develop essential communication skills to build respectful workplace relationships
Delivery Information
Duration: 3 hours
Locations: Online
Workshop 2 : nEw Leader Essentials
COURSE CONTENT
This workshop introduces the key leadership essentials, themes and issues, based on industry consultation. This course is essential for those who want to understand the foundations of being an effective team leader or supervisor.
The workshop includes understanding what motivates individuals and how to facilitate appropriate communication with, and between, a diverse team.
This workshop will cover:
- Communicating as a workplace leader
- Getting your message across
- Rules for providing feedback
- Setting and managing expectations
- Leadership styles and situational leadership
Learning Outcomes
By the completion of this course the participant will be able to:
- Understand preferred communication styles and adapt communication strategies
- Understand barriers to communication and plan accordingly
- Confidently provide feedback to achieve results
- Set and manage team and individual expectations for effective performance
Delivery Information
Duration: 3 hours
Locations: Online
Workshop 3: Creating a Respectful wORKPLACE
COURSE CONTENT
Everyone has a role to play in the creation and maintenance of a positive work environment free of negative workplace behaviours, especially the leader!
This workshop covers not only relevant legal framework, but the importance of understanding acceptable standards, the role of perception, and what you can do to support an inclusive and respectful workplace where people feel valued. The aim is to create a lasting behaviour change by increasing staff awareness, understanding, capability and confidence in building and maintaining respectful workplaces.
This workshop will cover:
- Requirements for effective teamwork
- Respect in all its forms
- Impact of disrespect
- Addressing disrespectful behaviour
- Leading by example
- Organisational values
Learning Outcomes:
- Treat others with respect and consideration and lead by example
- Value others and accept their differences
- Understand and manage perception
- Call out and address behaviour that can lead to bullying, harassment and discrimination
Follow the values as set by the organisation
Delivery Information
Duration: 2 hours
Locations: Online
Workshop 4: pROACTIVE pERFORMANCE mANAGEMENT
COURSE CONTENT
TThis workshop has been developed to assist new leaders to better identify, act upon and manage performance and interpersonal issues in the workplace.
It will take a close look at the following:
- Causes of conflict and poor performance
- Conflict resolution styles, understand your style and when to adapt
- Using feedback to change behaviour
- Strategies to assist in addressing performance and interpersonal issues
- Questioning techniques to identify individual challenges and solutions
- Providing support
Learning Outcomes
- Know and understand causes of conflict and performance issues
- Proactively identify and resolve issues prior to escalation
- Apply conflict resolution and performance improvement strategies
- Greater confidence recognising potential conflict and dealing with conflict in the workplace
- More effectively demonstrate empathy when communicating with others
Delivery Information
Duration: 3 hours
Locations: Online
Workshop 5: mANAGING wORKLOADS
COURSE CONTENT
This workshop covers the basics of building workplace resilience and maximising your time in the workplace. This session encourages participants to explore strategies to build resilience in the workplace and implement strategies to manage priorities more effectively.
- Causes of workplace stress
- Using empathy to understand others’ resilience and providing support.
- Providing support
- Questioning techniques to identify opportunities to build resilience
- Feedback and information
- Goal setting strategies and techniques
- Aligning of goals and daily tasks to business objectives
- Urgent versus important tasks
- Developing effective work schedules
- The 80:20 principle, the 5 D's and A-B-C priority shorthand
- Developing a personal action plan
Learning Outcomes
- Understand causes of workplace stress
- Demonstrate empathy when communicating with others
- Apply questioning techniques to identify individual challenges and solutions
- Provide feedback to enhance resilience Identify and manage causes of workplace stress
- Prioritise work tasks for self and others
- Identify and manage time wasters
- Identify time management strengths and limitations
- Set and monitor personal work goals
- Know and understand the difference between urgent and important tasks
Delivery Information
Duration: 6 hours
Locations: Online